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Important Notice Swimsuits, bikinis and swimwear are products with a high degree of health and hygiene sensitivity. The right of withdrawal may not be exercised, and returns and exchanges are not accepted, for products whose hygiene strip, protective packaging or similar protective elements have been opened, removed or damaged. Statutory rights relating to defective or faulty products are reserved.
As Arinna Swimwear, we value customer satisfaction. This Return, Exchange and Right of Withdrawal Policy has been prepared to explain the return, exchange, right-of-withdrawal and defective-product processes applicable to orders placed through www.arinnaswimwear.com.
Customers who place orders through www.arinnaswimwear.com are deemed to have read and accepted this Policy, the Distance Sales Contract and the Pre-Information Form prior to placing their order.
Within the scope of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, consumers in distance sales have, as a rule, the right to withdraw from the contract within 14 days from the delivery of the product, without giving any reason.
In order to exercise the right of withdrawal, the withdrawal notice must be submitted in writing to arinna@arinnaswimwear.com within the 14-day period.
However, certain products fall within the exceptions to the right of withdrawal by reason of their nature. For products that are not suitable for return in terms of health and hygiene, the right of withdrawal may not be exercised if, after the product has been delivered, the packaging, hygiene strip, protective tape, seal, package or similar protective elements have been opened, removed or damaged.
Swimsuits, bikinis, bikini bottoms, bikini tops, tankinis, swimwear and similar products offered for sale by Arinna Swimwear that come into direct contact with the body are products with a high degree of health and hygiene sensitivity.
For this reason, returns and exchanges are not accepted in the following cases:
Withdrawal requests for products whose hygiene strip and protective elements have not been removed, that have not been used, washed, that still bear their labels, are in their original packaging and are suitable for resale, are assessed following a suitability check carried out after the product reaches us.
Products found, as a result of the suitability check, not to meet the hygiene, packaging, label or resale conditions will not be accepted for return.
Arinna Swimwear does not carry out size, colour or model exchanges. For eligible products the process is handled as a return and refund under the right of withdrawal rather than as an exchange; customers who wish to purchase a different product must place a new order.
We therefore recommend reviewing the product description, the size chart and the measurement guide before placing an order. For assistance with size selection, please write to us at arinna@arinnaswimwear.com before ordering.
Opening the shipping packaging, or trying the product on to a reasonable extent in order to establish its nature and fit, does not affect your right of return. However, products whose hygiene seal has been removed fall outside the right of withdrawal pursuant to Article 15(1)(ç) of the Turkish Distance Contracts Regulation and cannot be returned.
This section does not apply to defective products. Where a product is defective, faulty, incorrect or incomplete, your statutory remedies under Article 11 of the Turkish Consumer Protection Law No. 6502 are reserved, and all return and re-delivery costs are borne by Arinna Swimwear.
The hygiene-based exception to the right of withdrawal does not remove the consumer’s statutory rights where the product is delivered defective or faulty.
If you believe that the product has a manufacturing defect, deficiency, tear, stitching error, printing error, that the wrong product was sent, or that it has any other defect existing at the time of delivery, you must apply to arinna@arinnaswimwear.com without using the product and without removing the hygiene strip/protective elements.
In a defective- or faulty-product notification, the following information is requested:
Defective-product applications are examined by Arinna Swimwear. If the product is found to be defective, the consumer’s statutory optional rights under Law No. 6502 on the Protection of Consumers are reserved.
Under the legislation, the consumer may exercise one of the following rights:
For defective products, the return shipping cost is not charged to the consumer.
Customers who wish to make a return request within the scope of the right of withdrawal must submit a written notice to arinna@arinnaswimwear.com within 14 days from the delivery of the product. E-mail subject line: Return Request
The e-mail should contain the following information:
After your request reaches us, our team will examine your application and provide the necessary guidance by e-mail.
Returns must be shipped with the courier company notified by Arinna Swimwear and stated in the pre-contractual information form. Where the specified carrier is used, the return shipping cost is borne by Arinna Swimwear. Only where a carrier other than the specified one is chosen will any additional costs arising be borne by the customer.
The creation of a return request does not mean that the return is automatically accepted.
After the product reaches us, it is examined against the following criteria:
Opening the shipping packaging does not prevent a return. Trying the product on to a reasonable extent in order to establish its nature and fit does not affect the right of return either; however, we reserve the right to claim compensation for any diminished value resulting from use beyond that limit.
Products that do not meet these conditions will not be accepted for return. The customer may be informed by e-mail, telephone or durable medium regarding products whose return is not accepted.
Products whose return is not accepted may be sent back to the customer. The reasonable re- shipping costs that may arise in this process may be charged to the customer, without prejudice to the consumer’s mandatory statutory rights.
For products for which the right of withdrawal has been validly exercised and which are found to comply with the return conditions, the Seller refunds the payments received — including, where applicable, the cost of delivering the product to the customer — in accordance with the legislation, within 14 days from the date on which the product subject to withdrawal is delivered to the carrier notified by the Seller. If the customer returns the product through a carrier other than the one notified by the Seller, this period begins on the date the product reaches the Seller.
Refunds are made in a manner consistent with the payment instrument used by the customer at the time of purchase, without imposing any cost or obligation on the customer. The Seller is not responsible for delays arising from the bank, payment institution or card organisation.
8.1. Taxes and customs on international orders. Customs duties, import taxes, VAT and similar charges paid by the buyer in the destination country are not included in the product price and are therefore not refunded by Arinna Swimwear. Buyers should apply to the competent customs authority in their own country for any refund of such amounts. Statutory rights in respect of defective products are reserved.
Before a return process is initiated under the right of withdrawal, the customer must contact Arinna Swimwear by e-mail.
Where an eligible return is made using the return carrier notified by Arinna Swimwear, the consumer is not held liable for the costs of the return within the framework of the applicable legislation.
If the customer uses a carrier other than the one notified by Arinna Swimwear, the customer may be responsible for any additional charges that arise.
For defective or faulty products, the costs of the return shipment are not charged to the customer.
For international returns, the customs formalities, declaration obligations and related costs of the return shipment are borne by the buyer, except where the product is defective. For details, please see our “Shipping, Delivery and Customs Policy”.
Since swimsuits, bikinis and swimwear are products with a high degree of hygiene sensitivity, it is important that the size selection is made carefully before ordering.
Customers are advised to review the product description, the size chart, the measurement guide and the product images carefully before placing an order.
Customers who are unsure about sizing may contact arinna@arinnaswimwear.com for assistance before placing their order.
You may contact us through the following channels regarding your return, exchange, right of withdrawal and defective product requests:
E-mail: arinna@arinnaswimwear.com
Telephone / Customer Service: +90 533 917 15 29
Working hours: Monday – Friday, 11:00 – 16:00
